Providing long term cost effective and responsive support for the systems we develop is a defining feature of Zedra's customer relationship. Once a system is installed we will put in place a support contract which gives clients direct access to Zedra staff with in-depth knowledge of the system supported.
Logging and management of enhancements and issues is handled by the SIR system. The SIR system is an online customer specific database, integrated with your application, to allow users to raise and monitor the progress of questions, enhancements and bugs.
Support can cover the following: